Collecting from enterprise and public sector customers

The Problem

For B2B companies invoicing large enterprises or public sector organizations, collecting payments is fraught with complexities. These customers often have rigid payment processes, including net 60 terms, portal submissions, and multifaceted approval chains with three-signature requirements. A single missed step in this process could delay payment by an entire month, significantly impacting cash flow and financial planning. Finance teams need a sophisticated system to navigate these challenges and ensure timely collections without jeopardizing customer relationships.

How Most Providers Handle It Today

Most accounts receivable solutions focus primarily on automated reminders and follow-ups based on the due date of the invoice. While this approach might work for smaller customers, it falls short for large enterprises and public sector bodies where the payment process is less flexible. Traditional systems don't account for the specific submission requirements, payment schedules, or the multiple levels of approval necessary in these organizations. As a result, finance teams often find themselves chasing payments without understanding why their efforts aren't yielding results.

ARPilot's Approach

ARPilot takes a distinctive approach to managing collections from complex customers. By storing detailed information about submission requirements, accounts payable contacts, and payment run dates directly against each account, ARPilot ensures that follow-ups are not only timely but also contextually relevant. Our platform uses AI to draft outreach and determine optimal follow-up timing based on each customer's unique payment cycle, ensuring communications reach decision-makers before critical cut-off dates. All actions are queued for human approval, guaranteeing that nothing is sent without a thorough review.

Key Benefits and Measurable Outcomes

• Tailored Follow-up Timing: ARPilot schedules follow-ups to coincide with the customer's payment run, ensuring communications are timely and effective.

• Centralized Information Storage: Submission requirements and key contact information are stored within the system, reducing the risk of missed steps and delays.

• Strategic Escalation Paths: The platform identifies and escalates issues to the appropriate approvers, not just initial buyers, accelerating resolution and payment.

• Reduced Payment Delays: By aligning follow-ups with the customer's schedule, ARPilot reduces the frequency and duration of payment delays, improving cash flow predictability.

• Comprehensive Coverage: Finance teams can focus on strategic collections, knowing that ARPilot ensures consistent attention to all accounts, not just those making noise.

FAQ

How does ARPilot improve collections for enterprise customers?

ARPilot improves collections by aligning follow-up activities with the enterprise's specific payment schedule and approval processes, ensuring communications are timely and relevant.

Can ARPilot handle the complex submission requirements of public sector clients?

Yes, ARPilot stores detailed submission requirements and payment run schedules for each client, ensuring all necessary steps are completed without delays.

What makes ARPilot different from traditional AR solutions?

Unlike traditional systems, ARPilot integrates AI-driven outreach with human oversight, stores detailed customer-specific payment information, and ensures follow-ups are aligned with the customer's internal processes.

Does ARPilot support integration with existing accounting systems?

ARPilot syncs bidirectionally with QuickBooks Online and can connect with other systems through its REST API, CSV import, or custom adapters for enterprise clients.

How quickly can a company start using ARPilot?

Companies can be up and running with ARPilot in just a few days after connecting their QuickBooks account, with no need for an implementation partner.