Invoice collection for freight brokers and logistics companies

The Problem: Managing Invoice Volume in Freight and Logistics

In the freight and logistics industry, managing a high volume of small invoices is a persistent challenge. Freight brokers often find themselves balancing payments to carriers while waiting for shippers to settle, causing cash flow strains. The problem is compounded by the frequency of rate or proof-of-delivery disputes, which can delay collections and inflate aging reports. Each invoice may seem too small to chase individually, but together they represent significant financial exposure.

Current Industry Practices

Traditionally, freight brokers rely on manual processes or basic software solutions to manage collections. Many providers focus only on large invoices, leaving smaller ones unattended due to the perceived low return on investment for the effort involved. This approach often leads to an incomplete picture of outstanding receivables and missed opportunities for timely collections. Moreover, manual follow-ups are prone to human error, inconsistent timing, and delayed responses to disputes, all of which can disrupt cash flow and damage client relationships.

ARPilot's Approach to Invoice Collection

ARPilot revolutionizes invoice collection for freight brokers and logistics companies by leveraging AI to automate and streamline the entire invoice-to-cash cycle. Unlike generic solutions, ARPilot's platform ensures every invoice, regardless of size, receives consistent follow-up. It manages proof-of-delivery and rate queries as individual disputes, pausing only the affected invoice rather than the entire account. With AI drafting outreach based on historical response patterns and human approval at every step, ARPilot combines automation with human oversight, preserving customer relationships while optimizing cash flow.

Key Benefits and Measurable Outcomes

1. Comprehensive Invoice Follow-Up: ARPilot automates outreach for every load invoice, ensuring no invoice is overlooked. This systematic approach prevents small invoices from slipping through the cracks and growing into larger financial liabilities.

1. Efficient Dispute Management: Proof-of-delivery and rate queries pause only the affected invoice, not the entire account, allowing for quicker resolution and minimizing disruptions to cash flow.

1. Improved Cash Flow Timing: By ensuring timely follow-up on all invoices, ARPilot helps brokers receive payments closer to when carriers are paid, reducing cash flow gaps.

1. Enhanced Accuracy and Oversight: With human approval required before any customer-facing action, ARPilot provides a balance of efficiency and control, ensuring communications are accurate and relationships are maintained.

1. Scalable Solution: Designed to handle from a few dozen to thousands of invoices, ARPilot scales with your business, adapting to your needs without the need for a complete system overhaul.

FAQ

1. How does ARPilot handle high volumes of small invoices effectively?

ARPilot automates the entire follow-up process for each invoice, regardless of size, using AI to determine the optimal timing and content for outreach. This ensures consistent coverage without the need for manual effort, even for high volumes of small invoices.

2. What happens when there's a dispute on an invoice?

When a dispute arises, such as a rate query or proof-of-delivery issue, ARPilot pauses the collection process for only the affected invoice. This targeted approach allows for swift resolution without impacting the rest of the account.

3. Can ARPilot integrate with existing accounting systems?

Yes, ARPilot integrates seamlessly with QuickBooks Online through bidirectional syncing. Other systems can connect via REST API, CSV import, or a custom adapter under an Enterprise agreement, ensuring compatibility with your existing infrastructure.

4. How does ARPilot ensure customer relationships are maintained?

Every communication drafted by AI is queued for human approval before being sent to customers. This ensures all interactions are accurate and appropriate, maintaining strong customer relationships while optimizing the invoice collection process.

5. What pricing options are available for ARPilot?

ARPilot offers a free tier for up to 10 invoices a month, with the Starter plan at $99 per month, Professional at $299 per month including API access, and a customizable Enterprise plan with an SLA. Payment-plan volume is subject to a basis-points fee, and annual billing provides approximately two months free.