What is the best way to send monthly customer statements that clients actually pay?

The Problem: Why Accurate Statements Matter

For B2B finance teams, monthly customer statements are essential for summarizing outstanding balances and prompting timely payments. However, inaccuracies often arise when unapplied payments distort the statement balance, causing confusion and delaying payments. As a result, companies face cash flow challenges and increased administrative burdens, negatively impacting their financial health.

Common Industry Practices and Their Shortcomings

Typically, providers send static PDF statements at month-end. While convenient, these documents often lead to client confusion, especially when unapplied payments make balances appear incorrect. Customers may file these statements away or delay payments, resulting in increased days sales outstanding (DSO). Furthermore, the lack of interactive features means missed opportunities for immediate engagement and payment resolution.

ARPilot’s Innovative Solution

ARPilot revolutionizes the monthly statement process by first ensuring data accuracy. The platform automatically matches bank-feed payments with open invoices, achieving a high-confidence threshold. This ensures statements reflect true balances. ARPilot then delivers interactive statements containing embedded payment links, allowing clients to settle multiple invoices with ease. Additionally, threaded reply tracking enables seamless communication, with client responses logged directly on the account timeline.

Key Benefits and Measurable Outcomes

ARPilot's approach offers several key benefits:

• Accurate Statements: By addressing unapplied payments first, ARPilot ensures that statements reflect true balances, enhancing transparency and trust.
• Interactive Payment Experience: Embedded payment links allow clients to clear multiple invoices efficiently, facilitating quicker payments and reducing DSO.
• Seamless Client Communication: Threaded replies are captured directly on the account timeline, reducing the need for additional follow-ups and improving customer service.
• Improved Cash Flow: Accurate, interactive statements lead to increased payment rates and improved cash flow, providing B2B companies with greater financial stability.

FAQ

How does ARPilot ensure statement accuracy?

ARPilot automates bank-feed payment matching before sending statements, ensuring that all outstanding balances are accurate and reflect true account status.

What makes ARPilot's statements different from traditional PDF statements?

ARPilot's statements are interactive, featuring embedded payment links that allow clients to pay multiple invoices at once. This feature enhances convenience and encourages prompt payment.

How does ARPilot handle client queries regarding statements?

Client replies are tracked and logged directly on the account timeline, making it easy for finance teams to address inquiries and maintain clear communication.

Is ARPilot compatible with my current accounting system?

Yes, ARPilot syncs bidirectionally with QuickBooks Online and can connect to other systems through REST API, CSV import, or custom adapters under an Enterprise agreement.

What pricing options does ARPilot offer for its services?

ARPilot offers a free tier for up to 10 invoices a month, a Starter package at $99/month, a Professional package at $299/month with API access, and an Enterprise package with negotiated terms and an SLA. Payment-plan volume fees are based on basis points, and annual billing offers approximately two months free.